Range of services at a glance

Innovative packaging solutions and special machines – at SmartPac from one source

For the realization of custom-made packaging and special machines, SmartPac offers the full portfolio from one source:

planning / projection

  • Consulting from the first idea to the joint machine draft at planning- / acquisition phase
  • Development of individual, customer-specific solution concepts
  • Preparation of quotations
  • Operation of feasibility, concept and technology studies prior to project start (on request)
  • Assistance of preparation of specifications

Project management

  • Professional project supervision and monitoring from the receipt of order until final acceptance


  • Mechanical design with modern 3D CAD software
  • Control development (PLC-robot, industrial computer, databases, visualization)
  • Electric projection

Manufacture / assembly

  • Electronic job planning and project execution control
  • Mechanical and electrical assemblies in house

Commissioning / testing

  • Commissioning and intensive testing of machines / systems at technical center
  • Practical Factory Acceptance Test with client’s original product, respectively film prior to delivery (FAT)
  • Internal quality control of every machine prior to delivery

Delivery / Final acceptance

  • Set-up, installation and putting back in operation worldwide at client’s factory
  • Final acceptance (SAT) of all performance and contract parameters
  • Assistance of production (introduction, education, training of client’s personnel)
  • Support during start-up period (on request)


  • Worldwide after-sales service by SmartPac service center
  • Service and maintenance of machines (on request or on the basis of a service contract)
  • Free of charge service hotline during our business hours (Monday – Friday 08:00 – 18:00, except bank holidays)
  • Reaction time for

Ø technical problem analysis per phone, email or remote-maintenance by software 4 hrs.
Ø Sending of a service technician within Germany 24 hrs.
Ø Sending a service technician within Europe 48 hrs.

  • 24/7 service hotline (subject to charge on request)

Conclusion of an individual maintenance, respectively service contract (on request)